Privacy policy

Privacy Policy

Last updated: April 11, 2025

This Privacy Policy explains how DONYDO JEWELRY (“DONYDO,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit www.donydo.com (the “Site”), use our services, make a purchase, or interact with us in connection with the Site (collectively, the “Services”). In this policy, “you” and “your” refer to you as a user of the Services, whether you’re a customer, website visitor, or another individual whose information we collect under this policy.

Please read this Privacy Policy carefully. By using our Services, you consent to the collection, use, and sharing of your information as described here. If you do not agree with this policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We’ll post the revised policy on the Site, update the “Last updated” date, and take any steps required by applicable law, such as notifying you of significant changes.

How We Collect and Use Your Personal Information

To deliver our Services, we collect personal information from various sources, as outlined below. The information we collect depends on how you interact with us. We use this information to provide and enhance our Services, communicate with you, meet legal obligations, enforce our terms of service, and protect our Services, rights, and those of our users or others.

What Personal Information We Collect

“Personal information” refers to data that identifies, relates to, describes, or can be associated with you. The types we collect vary based on your interaction with our Site and Services.

Information You Provide Directly
You may share the following through our Services:

  • Contact Details: Name, address, phone number, email.
  • Order Information: Name, billing and shipping addresses, payment confirmation, email, phone number.
  • Account Information: Username, password, security questions, or other details for account security.
  • Customer Support Information: Details you include in communications, such as messages sent via the Site.

Certain features may require you to provide specific information. You can choose not to share it, but this may limit access to those features.

Information Collected Automatically
We use cookies, pixels, and similar technologies (“Cookies”) to collect data about your interaction with our Services (“Usage Data”), including:

  • Device and browser information.
  • Network connection details.
  • IP address.
  • Details about how you navigate and use our Site and account.

Information from Third Parties
We may receive information about you from third parties, such as:

  • Service providers like Shopify, which supports our Site and Services.
  • Payment processors collecting payment details (e.g., bank account, credit/debit card information, billing address) to process orders and fulfill contracts.
  • Partners using tracking technologies (e.g., pixels, web beacons, cookies) when you visit our Site, open our emails, or interact with our ads.

Third-party information is handled according to this policy. See also “Third-Party Websites and Links” below.

How We Use Your Personal Information

  • Providing Services: We use your information to fulfill our contract with you, including processing payments, delivering orders, sending account notifications (e.g., about purchases, returns, or exchanges), managing your account, arranging shipping, and handling returns or exchanges.
  • Marketing and Advertising: We use your information to send promotional emails, texts, or mail and display tailored ads on our Site or others, based on our legitimate interest in promoting our products. You can opt out of marketing communications at any time (see “Your Rights”).
  • Security and Fraud Prevention: We use your information to detect and address fraudulent, illegal, or harmful activities, in our legitimate interest to ensure safety. You’re responsible for keeping your account credentials secure. Never share your username, password, or access details. Contact us immediately at info@donydo.com if you suspect your account is compromised.
  • Customer Support and Improvement: We use your information to assist you and enhance our Services, in our legitimate interest to maintain an effective relationship with you.

Legal Basis (EU Users)

For users in the European Economic Area (EEA), we process your personal information based on:

  • Contract Performance: To fulfill orders and provide Services.
  • Legitimate Interests: For marketing, security, and service improvement, where these interests don’t override your rights.
  • Consent: For certain marketing or cookie uses, where required.
  • Legal Obligations: To comply with applicable laws.

Cookies

We use Cookies to enhance your experience, remember preferences, analyze usage, and tailor services and ads. For details on Cookies used with Shopify, visit https://www.shopify.com/legal/cookies. In the EEA, we obtain your consent for non-essential Cookies via a consent banner when you visit our Site.

You can set your browser to reject Cookies, but this may affect functionality, causing some features to work incorrectly. Blocking Cookies may not fully prevent data sharing with third parties, such as advertising partners.

How We Share Your Personal Information

We, we may share your personal information with third parties for legitimate purposes, including:

  • Service Providers: Vendors handling IT, payments, analytics, customer support, cloud storage, or shipping (e.g., Shopify, payment processors).
  • Marketing Partners: Business partners for ads or services, who follow their own privacy policies.
  • Your Consent: When you request or consent to sharing, such as for shipping or social media integrations.
  • Affiliates: Within our corporate group, to run our business.
  • Legal or Business Needs: For mergers, legal compliance (e.g., responding to subpoenas), enforcing terms, or protecting our Services and rights.

We share the following data categories:

  • Identifiers: Contact details, order, and account information.
  • Commercial Information: Order details, shopping behavior, support interactions.
  • Usage Data: Internet activity, like browsing patterns.
  • Geolocation Data: Locations inferred from IP addresses or technical measures.

Recipients: Service providers, marketing partners, affiliates.
We don’t use or share sensitive personal information (e.g., health or financial data) without consent or to infer characteristics about you.

User-Generated Content

If you post reviews or other content on public areas of our Services, it will be visible to everyone. We can’t control who accesses this content or ensure its privacy or security. We’re not responsible for the accuracy, use, or misuse of publicly shared information.

Third-Party Websites and Links

Our Site may link to third-party platforms. We’re not responsible for their privacy, security, or content accuracy. Review their policies before sharing information. Public or semi-public data shared on social media or other platforms may be visible without restrictions. Links don’t imply endorsement unless stated.

Children’s Data

Our Services are not for children under 16, and we don’t knowingly collect their data. If a child’s information is provided, parents or guardians can contact us at info@donydo.com to request deletion. We don’t “sell” or “share” (per applicable laws) data of individuals under 16.

Security and Retention

No security is foolproof. Data sent to us may not be secure in transit, so avoid unsecured channels for sensitive information. We retain your information only as long as needed for account management, Service delivery, legal compliance, dispute resolution, or contract enforcement. For example, we keep order data to process returns or comply with tax laws.

Your Rights

Depending on your location (e.g., EEA), you may have these rights:

  • Access: Request details about the personal information we hold and how we use or share it.
  • Deletion: Ask us to delete your information.
  • Correction: Request fixes to inaccurate data.
  • Portability: Receive a copy of your data or have it transferred to another provider, where feasible.
  • Restriction: Limit how we process your information.
  • Withdraw Consent: Revoke consent for processing, where applicable.
  • Object: Challenge processing based on legitimate interests (e.g., marketing).
  • Appeal: Contest our response to your request by replying to our denial.
  • Communication Preferences: Opt out of promotional emails via the unsubscribe link. Non-promotional emails (e.g., order updates) will continue.

To exercise these rights, email info@donydo.com or use our Site’s contact form. We’ll verify your identity (e.g., via email or account details) before responding, typically within one month (or as required by law). You may authorize an agent to act on your behalf with proof of authorization. We won’t discriminate against you for exercising your rights.

Complaints

If you’re unhappy with how we handle your data, contact us at info@donydo.com. If unsatisfied, you can appeal by replying to our response or lodge a complaint with your local data protection authority (e.g., Italy’s Garante per la Protezione dei Dati Personali or other EEA authorities).

International Users

Your data may be transferred and processed outside your country, including in the UAE, where our operations are based. For EEA users, we use Standard Contractual Clauses or equivalent mechanisms to ensure adequate protection, unless the destination country is deemed to have sufficient safeguards.

Contact

For questions, rights requests, or concerns about this policy, contact us at:
Email: info@donydo.com
Address: Shams Business Center, Sharjah, United Arab Emirates

For EEA users, we’re the data controller under GDPR. Our UAE base handles global operations, but we prioritize your privacy rights wherever you are.